The Lutwidge Arms Hotel Terms & Conditions
Your Reservation/Booking: Your booking is made with The Lutwidge Arms Hotel and represents a legally binding contract between you and the Hotel.
Confirmations: On receipt of a valid credit/debit card we will confirm your stay and, at the time of booking, debit the card an amount equal to the 1st night's room rate which is non-refundable. We also reserve the right to charge the card for cancellations that fall outside the permitted time scale, as detailed below. By entering into this contract you are authorising us to make the charges to the card without any additional consent being required.
Cancellations: If you cancel your reservation more than seven days prior to arrival, then you will not be liable to pay the balance. Any outstanding amounts due to you will be refunded. If you cancel your reservation less than seven days prior to arrival, or a no-show, then you will be charged the full amount and no refund will be offered. However, we will in all circumstances try to resell the room, which if we are able to, will limit your liability to the initial non-refundable deposit. We strongly recommend that you take out cancellation insurance for your own protection. As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made
Group Bookings: We do accept certain Group Bookings ie. Weddings or Walking Groups. However, in consideration of other Guests, we do not accept Stag/Hen-type parties under any circumstances. We expect all our guests to respect the rights of fellow guests to a good night’s sleep.
Damages: The valid Credit/debit card used to secure the booking will act to safeguard against damages. We reserve the right to charge for replacement, cleaning or repair of any items(s) belonging to the Hotel, or fabric of the Hotel itself, damaged wilfully or because reasonable precautions have not been taken. In this event your deposit/credit card will be charged without prior consent being required against invoice(s) that will be provided for the costs incurred. Copies of the invoices will be made available for your inspection once the works have been carried out.
Personal items/Belongings: The Hotel cannot be held responsible for any loss or theft of personal items/belongs on its premises/rooms including the car park. All items are left solely at owners risk. Holiday insurance is advised.
Smoking: All our bedrooms and public spaces are non-smoking. Any bedrooms tainted by residual tobacco odours will be specially cleaned and aired over a 24hrs period and all charges resulting from this, both actual and loss of business, will be charged to the credit/debit card given to secure the booking.
Special Dietary requirements: We regret that we are not able to accommodate any person with serious/life threatening nut or food allergies as we cannot guarantee the province of every item of food in our Kitchen. We are happy to cater for any other dietary needs such as vegetarian or other diets with given notice, please tell us at the time of booking.
Dogs/Pets: Unfortunately we do not allow pets in the Hotel unless they are assistance dogs
Children : Due to the proliference of large areas of glass structure we are unable to cater for children under the age of FIVE.
Non Availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer or find you alternative accommodation. However, if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
We look forward to welcoming you to The Lutwidge Arms Hotel
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The Lutwidge Arms Hotel, Holmrook, Cumbria, CA19 1UH
Tel 01946 724 230